warranty Policy

Warranty Policy: Ensuring Quality and Assurance for Our Products 

                             Warranty Policy 

1. Warranty Period

• The warranty period for all Dseal building expansion joints and covers is 5 years from the date of installation.

2. Coverage

• This warranty covers any defects in materials or workmanship during the specified warranty period.

• It applies to all waterproofing products and services provided by Dhawan Associates.

3. Regular Inspections

• To maintain warranty coverage, the customer must schedule regular inspections.

• Inspections should occur at least once a year.

• The customer is responsible for the cost of these inspections.

4. Services

• Any necessary repairs or replacements due to defects will be provided by Dhawan Associates.

• Services include fixing or replacing faulty expansion joints and covers.

• The customer must promptly report any issues to Dhawan Associates.

5. Exclusions

The following situations are not covered by this warranty:

• Damage caused by improper installation, misuse, or neglect.

• Normal wear and tear.

• Damage resulting from accidents, acts of nature, or vandalism.

• Any modifications made without prior approval from Dhawan Associates.

6. Limitations

• Dhawan Associates’ liability is limited to repair or replacement of defective products.

• No other warranties, express or implied, apply.

7. Transferability

• This warranty is non-transferable and applies only to the original purchaser.

8. Claim Process

• To make a warranty claim, contact Dhawan Associates with proof of purchase.

• Dhawan Associates will assess the issue and provide appropriate solutions.

9. Maintenance Responsibilities

Regular Inspections

• The customer is responsible for scheduling and conducting regular inspections of the Dseal building expansion joints and covers.

• Inspections should occur at least once a year.

• Any issues or defects identified during inspections must be promptly reported to Dhawan Associates.

Proper Care

• The customer must follow proper care guidelines for the expansion joints and covers.

• This includes avoiding excessive force, impact, or exposure to harsh chemicals.

• Failure to adhere to proper care instructions may void the warranty.

Timely Repairs

• If any defects or issues are identified, the customer must promptly notify Dhawan Associates.

• Timely repairs or replacements are essential to maintain warranty coverage.

proper care guidelines for maintaining Dseal building expansion joints and covers:

1. Regular Cleaning:

   • Remove any debris, dirt, or leaves from the expansion joints and covers.

   • Use a soft brush or a damp cloth to wipe away surface dust.

   • Regular cleaning prevents buildup and maintains the appearance.

2. Avoid Heavy Impact:

   • Expansion joints are designed to absorb movement and stress.

   • Avoid heavy impact or placing heavy objects directly on the joints.

   • Protect them during construction or maintenance work.

3. Inspect Seals and Gaskets:

   • Check the seals and gaskets periodically.

   • Look for signs of wear, cracks, or gaps.

   • Replace damaged seals promptly to maintain waterproofing.

4. Avoid Harsh Chemicals:

   • Do not use aggressive chemicals or solvents on the joints.

   • Mild soap and water are sufficient for cleaning.

   • Harsh chemicals can degrade the material and compromise performance.

5. Monitor Movement:

   • Expansion joints accommodate building movement.

   • Regularly inspect for any unusual movement or gaps.

   • Address any issues promptly to prevent leaks.

6. Keep Drains Clear:

   • Ensure that drainage channels are clear.

   • Blocked drains can lead to water accumulation and damage.

   • Regularly remove debris from drain openings.

Remember, proper care extends the lifespan of expansion joints and ensures their effectiveness. If you have specific product instructions from Dhawan Associates, follow those as well. 😊